EPCOR Careers

Highlights of the job

EPCOR is hiring a full-time IS Infrastructure Specialist position based in Edmonton.

EPCOR's IS Server & Storage Services team is part of our larger IS Infrastructure Operations group.  The team is responsible for the assessment, design and support of EPCOR's core Enterprise IT infrastructure including hardware and software for MS Windows, Linux, domain infrastructure and email system, print and file systems, storage, storage networking and management, build and software deployment technologies, networking and enterprise management. We provide operational expertise regarding enterprise architecture to various internal and external groups.

Reporting to the Manager, Server & Storage Services, the IS Infrastructure Specialist is accountable for IS Server and Storage services. This includes functions such as day to day operations, break/fixes and process improvements and enhancements to systems related to our Windows, Linux and domain infrastructure as well as storage and backup technologies.

This position is eligible for our hybrid Where We Work program.

What you’d be responsible for

• Demonstrating high technical aptitude in the design, maintenance and troubleshooting of enterprise architecture, including File Services, Group Policy, DNS, DHCP, DFS and ADDS.
• Developing scripts to facilitate task automation and configuration in an enterprise environment.
• Acting as a point of contact and liaison between support teams, EPCOR business units and IT representatives for day-to-day issues related to the infrastructure operations team.
• Collaborating with the Immediate Manager and IS Infrastructure support teams to develop, implement, and review operational processes and procedures and to ensure compliance to policies, standards, regulatory requirements and mitigation of risks.
• Assisting other IS areas with troubleshooting activities and support issues concerning IS Infrastructure components as a Subject Matter Expert.
• Collaborating with third-party vendors and support teams to remediate issues, deficiencies and vulnerabilities identified in the server and storage environment.
• Ensuring the delivery of optimal results against appropriate performance metrics including: project and operational delivery times, client satisfaction, ticket response targets, resolution targets, availability, and service quality.
• Providing input to Infrastructure and Operations plans and directions, and ensure on-going appropriate relationships with other positions, business units, service providers and end users.
• Providing input into the Server and Storage Services roadmap to ensure proper maintenance and update of core technology, including storage and backup solutions.
• Evaluating and approving changes to IS Infrastructure, with the intent of protecting the operational integrity of EPCOR's IS systems.
• Assisting with incident management activities.
• Responsible for developing, improving, and maintaining document repositories, including process and inventory documentation.
• Demonstrate a high performance, high discipline, safe, accountable, focused, innovative and achievement-oriented, easy to do business with manner of working.

What’s required to be successful

• Degree or diploma in Information Systems, Computer Science or technical degree or diploma with a specific focus on Computer Systems or Information Systems.
• 8+ years’ directly related experience with Infrastructure Operations, including the design and advanced troubleshooting of IT Infrastructure, and in-depth knowledge of server, storage, backup and replication hardware.
• ITIL v4.0 certification is an asset.
• Strong background in Linux and Windows technologies, including File Services, Group Policy, DNS, DHCP, DFS and ADDS in an enterprise environment.
• Advanced knowledge and experience working with SQL.
• Demonstrated ability in creating scripts to automate tasks, gather system information or make changes.
• Demonstrated ability to execute and report on scheduled tasks.
• Advanced skills in system administration and technology-specific toolsets.
• Advanced technology troubleshooting skills and capability to manage major incidents.
• Advanced critical thinking and analysis skills, especially with respect to IT Infrastructure technologies.
• Background in Infrastructure system design/assessment will be considered an asset.
• Understanding of IT business continuity, security, and other risk assessment and optimization methodologies.
• Ability to understand and communicate key concepts.
• Excellent documentation and process improvement skills.
• Understanding of ITIL working practices.
• Comprehensive IT Infrastructure knowledge of server, storage, backup and networking hardware.
• Knowledge of NERC/CIP reliability standards would be an asset.

As our best candidate, you possess excellent verbal and written communication skills, allowing you to contribute effectively and positively to a group dynamics. You are responsive to customer needs while protecting company interests. You are able to communicate directly with clients and contractors in a positive manner, and nurture relationships with strategic partners. You are fully engaged in your work, strive to learn and grow personally on an ongoing basis, and seek opportunities to enhance your personal effectiveness.  

Other important facts about this job

Jurisdiction: CSU52

Classification: IT3

Hours of work: 80 hours biweekly

Wage: Starting at $62.09 per hour

Application Deadline: October 16, 2024

Current EPCOR Employees please ensure that you are using your “@epcor.com” email address.

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Please note the following information:

• A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
• If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
• A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
• To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.
• Prior infractions for unsafe driving behaviours will be evaluated and considered for non-selection regardless of current demerits on file.